Return, Exchange & Cancellation Policy

Last Updated: July 21, 2026

At KRMA Clothes, we strive to deliver high-quality, trend-setting apparel and provide the best possible shopping experience to our customers. Please read this policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

1. Cancellation Policy

Cancellation Timeframe:
Once an order is placed and payment is confirmed, it can only be cancelled within 1 hour of purchase.

How to Cancel:
To request a cancellation, contact our customer support team immediately with your Order ID and order details.

After 1 Hour:
After the 1-hour cancellation window, orders may enter production, packing, or dispatch and cannot be cancelled or modified.

2. No Return & No Refund Policy

All Sales Are Final:
Due to the custom, print-on-demand, and limited-edition nature of our products, we do not accept returns or provide refunds once an order has been processed or delivered, except in verified exceptional circumstances mentioned in Section 4.

Refund Method:
We do not provide cash refunds or refunds to the original payment method under standard circumstances once an order has been shipped.

3. Sizing & Exchange Policy

No Size Exchanges:
We do not offer exchanges or replacements due to incorrect size selection made by the customer while placing an order.

Size Guide:
We strongly recommend checking the size chart available on each product page before placing your order.

Please note that garment measurements may have a minor manufacturing tolerance of approximately ±0.5 inches.

4. Damaged, Wrong or Missing Items

We maintain strict quality checks before dispatch. However, if you receive a damaged, incorrect, or missing item, a replacement may be provided subject to verification.

Mandatory Unboxing Video

For any damage, wrong-item, or missing-item claim, you must provide a clear, continuous, unedited unboxing video showing:

• The unopened parcel.
• The courier/shipping label.
• The sealed package.
• The complete opening of the parcel.
• The product received.

Claims without a proper unboxing video may not be eligible for replacement.

Reporting Timeline

You must report the issue within 3 days (72 hours) of delivery.

Please provide:

• Order ID
• Continuous unboxing video
• Clear photographs of the product
• Description of the issue

Product Condition

For an approved replacement, the product must remain:

• Unused
• Unwashed
• Unworn
• In its original condition
• With original tags and labels attached
• With original packaging where applicable

5. Damaged or Tampered Packaging

If the outer courier package appears torn, opened, tampered with, or heavily damaged at the time of delivery, we strongly recommend refusing the parcel and informing us immediately.

If you accept a visibly damaged package, please notify us within 24–48 hours and provide clear photographs/videos of the package and its condition.

6. Replacement Shipping & Logistics

For an approved replacement due to a damaged, incorrect, or missing item, shipping arrangements will be communicated by our support team.

Depending on the circumstances, return or replacement shipping charges may apply unless otherwise confirmed by KRMA Clothes.

Replacement orders will be dispatched according to our standard shipping timeline after the claim has been reviewed and, where applicable, the returned product has been received and verified.

7. Contact & Customer Support

For questions, grievances, cancellations, or assistance regarding your order, please contact us:

Customer Support Email: support@krmaclothes.com
Helpline / WhatsApp: (+91) 9315509451
Website: krmaclothes.com